Most answers are below. Anything else, email leohlleung@gmail.com and we'll get back to you as soon as we can.
No. Settled is an independent practice app. It is not affiliated with or endorsed by the Home Office. You book and take the real test through the official Life in the UK Test booking service.
Open Settled on the new phone, start a session until the unlock screen appears, then tap Restore purchase. Use the same Apple Account you bought with.
Apple handles payments and refunds. Go to reportaproblem.apple.com, sign in, and choose the Settled purchase.
Thank you. Tap Report on the card: it opens an email with the card's number already filled in. We check it and fix it for everyone, usually without an app update.
Only on your phone. There's no account, so deleting the app deletes your progress. A purchase is never lost: Restore purchase brings it back.
Me → Settings → Reset progress, then tap again to confirm. This clears your progress but keeps your purchase.
An estimate of how likely you are to score 18 or more on a 24-question mock, based on your answers so far. It appears after you've answered 30 different questions or taken a mock test. It's a guide, not a guarantee.
Yes: Me → Settings → Sound off and Haptics off. Sounds are also silent when your iPhone's silent switch is on.
Email leohlleung@gmail.com. Please include your iPhone model and what you were doing when the problem happened.